Payment Terms

Payment Methods

We accept online payments using most debit and credit cards, including Mastercard, Visa, American Express (UK & North America stores only) and a few others. Please do not email us your debit or credit card information.  We cannot be held responsible for any loss that might occur if you include card information in an email.

How to cancel your order

You can cancel your order at any time up until it has entered the shipping process. To check on your order status, please email If you have already received our shipping confirmation email, remember that you still have 14 days in which to return your unused product – please see the Returns section for more information.

How we treat VAT in the UK & the European Union

Prices shown on the website for UK and Europe include VAT.  We are required by law to collect VAT on all orders to the UK and other countries in the European Union. Any product that is shipped outside of the UK or the European Union is usually not subject to a VAT charge.  Where applicable, VAT is included at the standard rate of 20% and is always shown separately on your invoice. Where applicable, based on the delivery country of your purchase, VAT is automatically excluded from your order. If you are in any way uncertain about the possible VAT implications of your purchase, please contact us on before placing your order.  Unfortunately we are not currently able to exclude VAT for online purchases made by EU VAT-registered buyers, but our invoices will disclose VAT separately.

Import Duty and Customs Charges

For deliveries outside of the UK, the European Union and the USA, you may be required to pay import duty, custom charges or other local taxes or administration fees. This includes destinations such as Norway, Switzerland, Canada and many others. Customs policies vary widely from country to country so please contact your local customs office for further information. Unfortunately we do not offer a subsidy or refund for these costs. Please note that the payment of any import duties, customs charges, local taxes or any administration charges paid to couriers in relation to these fees, is for your own account. Patrona cannot be held responsible for the payment of any of the abovementioned charges.

Payment Security

Shirt Shuttle uses the Cardsave Payment Service Provider system. All transaction information passed between merchant sites and the Cardsave systems are encrypted using 128-bit SSL certificates. No information passed to the Cardsave servers can be examined, used or modified by third parties attempting to gain access to sensitive information. Your details are not disclosed to any third parties without your consent.

Product Availability

Please note that due to distribution limits, it may not be possible to offer worldwide shipping on all of our products. We do subsidize shipping outside of the UK for all products, but in some instances it is not feasible for us to do so.

Voucher Codes

Unless otherwise stated, Voucher Codes cannot be used more than once and cannot be redeemed in conjunction with any other offer.